Return eligibility

Customers must inspect products at the time of delivery. Returns or exchanges may be accepted for eligible items with a manufacturing fault, wrong item delivery or damaged item reported within 7 days of receiving the order.

Products must be returned with original packaging, accessories, manuals, warranty card and invoice where applicable. Used, physically damaged, liquid damaged, altered or incomplete items may not be accepted.

Refund process

Approved refunds may be processed to the original payment method, bank account or store credit depending on the payment method and case details. Processing time may vary depending on banks, payment gateways and internal verification.

Delivery charges, service charges or payment gateway charges may be non-refundable unless the return is caused by an error from our side.

Warranty support

Products with supplier or manufacturer warranty will follow the warranty terms provided for that item. Warranty claims may require inspection, invoice proof and supplier approval.

Software issues, user-caused damage, accidental damage, unauthorized repairs and misuse are generally not covered under warranty unless the official warranty terms state otherwise.

How to request a return

To request a return or refund, contact us with your order number, phone number, photos or videos of the issue and a short explanation. Our team will review and provide the next steps.